Refund policy
At Sense3, we are committed to providing high-quality clothing and a smooth shopping experience for our customers worldwide. This policy explains the conditions, process, and timelines for returns and refunds.
30-Day Return Window
We offer a 30-day return policy. You have 30 days from the date your order is marked as delivered to request a return. If more than 30 days have passed, we cannot offer a refund or exchange.
Eligibility for Returns
To be eligible for a return, the item must be unused, unworn, and in its original condition with all tags attached. The item should be returned in its original packaging, and a valid order number or proof of purchase is required.
Non-Returnable Items
Items that are worn, washed, damaged, missing tags, customized, or marked as final sale are not eligible for return.
Return Method
Return Method is by mail. To request a return, you must contact us first at support@thesense3.com or +91 73891 23321. Once your request is approved, you will receive instructions on how to return your item.
All returns must be sent to the following address:
Sense3
110, Princess Sky Business Park
Vijay Nagar
Indore, Madhya Pradesh – 452001
India
Return Shipping Costs
For change of mind returns, the customer is responsible for return shipping costs. Shipping charges are non-refundable. If the item is defective, damaged, or incorrect, we will cover the return shipping cost or provide a replacement.
International Returns USA
We accept returns from customers in the United States . All returns must be shipped to our India address. Customers are responsible for international return shipping unless the item is defective or incorrect. Any customs duties or fees are the responsibility of the customer for non-defective returns.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery and provide photo or video proof. We will offer a free replacement or a full refund including shipping.
Refund Process
Once your return is received and inspected, you will be notified by email regarding approval or rejection. If approved, your refund will be issued to your original payment method.
Refund Timeline
Refunds are processed within 1 to 3 business days after approval. The amount will be credited within 5 business days to your original payment method depending on your bank or payment provider.
Company Information
Brand Name Sense3
Legal Business Name Fllyby
Business Address
110, Princess Sky Business Park
Vijay Nagar
Indore, Madhya Pradesh – 452001
India
Email support@thesense3.com
Phone +91 73891 23321
Customer Support Available 24 Hours 7 Days a Week
Sense3 is operated by Fllyby and serves customers globally including the United States.